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mom hugging girl 2When your family is in a crisis situation and needs support, please reach out to one of these many support agencies for help.

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The California Poison Control System (CPCS) 
A statewide provider of immediate, free and expert treatment advice and assistance over the telephone in case of exposure to poisonous, hazardous or toxic substances. Call us toll-free, 24 hours a day, 7 days a week, 365 days a year.

The Poison Action Line at 1-800-222-1222 is FAST, FREE and PRIVATE.

TALK (Telephone Aid in Living with Kids) Line Family Support Center
             (415) 387-3684

The TALK Line Family Support Center works to promote healthy families through a variety of programs, including a 24-hour crisis line, parent and child counseling, parent drop-in center, children's playroom, job assistance, and other family support services.

See the weekly schedule of groups and services. Groups include Single Parent Network, Parenting Support Group, Parenting Skills Workshop, Parents of Adolescents and more.

New from 72 Hours.org:  Alert SF
A 24/7 text-based emergency information to your wireless device. Get Amber alerts, severe weather, earthquake information and more. Join now. 

Child and Adolescent Support Advocacy and Resource Center
(415) 206-8386

Open 24 hours, 7 days a week.  If you need help and don't know where to turn, this center can help you find the right person or agency. During business hours, you can speak with a CASARC intake nurse.  After business hours, a CASARC nurse will return your call as soon as possible. 

For Emergencies Call 9-1-1

311 logo

For every other

City & County of

San Francisco

service, please call 3-1-1.

Are you prepared?
In a major disaster, it might be at least three days before vital services are restored.  For detailed information on building your disaster kit and making a family disaster plan, visit  72hours.org.


Family Support

  • 2-1-1 — resource for finding essential services, such as food, shelter, or mental health services
  • 3-1-1 — resource for finding local government services for just about anything
  • 4-1-1 — telephone information number (nominal charge for call)
  • 5-1-1 — traffic conditions online and over the phone
  • 9-1-1 — emergencies only
  • Teenage Health Resource Line (888) 711-TEEN (8336)
  • United Way Helpline (800) 273-6222 or (415) 808-HELP
  • Parent Information and Referral Center (PIRC) (800) 690-2282 or (650) 498-KIDS (5437)
  • Boys Town (800) 448-3000: A 24-hour national hotline for parents, children, and teens in the U.S., staffed by professional counselors. Spanish-speaking counselors are available; translation services for other languages are also available. The phone lines are free and confidential and they can refer you to some local resources.

Crisis Lines

  • Poison Control Center (800) 222-1222
  • NAMI Help Line 415-905-NAMI (6264)
  • TALK Line Family Support Center works to promote healthy families through a variety of programs, including a 24-hour crisis line (415) 441-KIDS (5437), parent and child counseling, parent drop-in center, children's playroom, job assistance, and other family support services.
  • Domestic Violence (800) 799-SAFE (7233) Find a shelter, support group or assistance.
  • Suicide Hotline (800) SUICIDE (784-2433) or (415) 781-0500 (24 hours)
  • SF Drug/Alcohol Treatment Referrals and Information (415) 362-3400
  • SF Child Crisis Services, specifically for children (415) 970-3800. American Sign Language / Cantonese / Spanish / Vietnamese/Tagalog.
    TTY for All Services (415) 781-2224
  • Trauma Recovery Center/Rape Treatment Center. For those over 18 who have been sexually assaulted, call 911. For non-emergency situations or advice involving adults, call (415) 437-3000, 24 hours/7 days a week. There is no charge for crisis intervention and referral, either by phone or in person. There is no charge for the emergency medical exam following sexual assault either.
  • Youthline (888) 977-3399 offers a variety of phone numbers for youth and parents.
  • La Casa de las Madres provides shelter, advocacy, and support services for battered women, teens, and their children. Spanish (bilingual) services are also available. Call the adult crisis line at (877) 503-1850, or the teen crisis line at (877) 923-0700. La Casa’s Teen Program provides adolescent-appropriate intervention and prevention services to battered and at-risk youth and their children/siblings.

California Child Abuse Prevention Council

The California Child Abuse Prevention Council's site provides information, resources, and telephone numbers for immediate help in all California counties. Bay Area county information is listed below.

  • Alameda County Hotline (510) 780-8619
  • Marin County Hotline (415) 507-9265
  • San Francisco County Hotline (415) 386-0959
  • San Mateo County Hotline (650) 802-6401 or (800) 220-7575

Support Groups

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